Refund and Cancellation Policy
How subscription cancellation, plan changes and refunds work for ClickMaker Connect customers worldwide.
Legal review required
This is a plain-language draft for a global customer base, not legal advice. It should be reviewed by qualified counsel in the markets where ClickMaker Connect is sold before it is relied on in a dispute.
Summary
- You can cancel a subscription at any time; access continues to the end of the paid period unless the agreement says otherwise.
- Meta per-message charges are not ClickMaker fees and are not refunded by us.
- Refunds are considered case by case and are not automatic for partial periods.
1. Subscription cancellation
An organization owner can request cancellation through the dashboard or by contacting support. Cancellation stops renewal. Unless an order form states otherwise, the subscription remains active until the end of the current paid period.
Cancelling a subscription does not automatically disconnect a WhatsApp Business Account. Customers should disconnect assets they no longer want ClickMaker to access and review their Meta settings.
2. Plan changes
Upgrades may take effect immediately with a prorated charge. Downgrades usually take effect at the next renewal to avoid losing already-paid capacity. Proration and effective dates are shown before confirmation where the billing system supports it.
3. Refund eligibility
- Duplicate or incorrect charges caused by ClickMaker are refunded after verification.
- A documented platform failure that materially prevented use may qualify for a service credit under the SLA.
- Partial months are generally not refunded for voluntary cancellation.
- Setup, onboarding or custom development work is non-refundable once performed, unless the order form says otherwise.
- Meta per-message charges are outside our control and are not refunded by ClickMaker.
4. Currency, taxes and payment provider
Refunds are issued in the original transaction currency where possible. Exchange-rate differences, bank fees and taxes may affect the amount you receive. Where Dodo Payments acts as merchant of record, its buyer terms and refund process may also apply, and refunds may be processed by Dodo rather than directly by ClickMaker.
5. Free trials and chargebacks
Trial access is provided for evaluation and may be limited or withdrawn for abuse. Converting to a paid plan starts billing according to the selected plan. Trial periods do not create a right to a refund.
Please contact us before initiating a chargeback so we can investigate. Fraudulent or unjustified chargebacks may result in suspension and recovery costs where permitted by law.
6. How to request a refund
Email the billing contact with the organization name, invoice number, payment reference, country and reason. We aim to respond within ten business days. Approved refunds are returned through the original payment method where possible and may take additional time to appear.
Questions about this document?
Contact legal@clickmaker.in for legal notices or privacy@clickmaker.in for privacy requests. Company details such as registered address and registration numbers are published only after legal confirmation.
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