Acceptable Use Policy

1. Purpose and consent

ClickMaker Connect is communication infrastructure. It must not be used to harass, deceive, defraud or inundate recipients. This policy sets minimum standards that apply in addition to Meta's terms and the law of the markets you message.

Send marketing messages only to recipients who gave valid, documented opt-in consent for that sender and message type. Honour opt-out requests promptly, never re-add an opted-out contact to a marketing audience, and do not buy, scrape or rent phone number lists.

2. Prohibited content and conduct

• Illegal goods, services, drugs, weapons or wildlife trafficking.
• Fraud, phishing, impersonation, deceptive investment or loan schemes.
• Malware, credential theft, unauthorized access or exploitation.
• Harassment, threats, hate speech, discrimination or violent incitement.
• Sexual exploitation, child abuse material or content harmful to minors.
• Unauthorized healthcare, gambling or financial services claims where prohibited.
• Spam, number rotation to evade limits, or bulk messaging without consent.
• Bypassing template review, misrepresenting message category or evading Meta enforcement.

3. Platform integrity

• Do not probe, scan or test the platform's security without written authorization.
• Do not reverse engineer, scrape or overload the API beyond documented limits.
• Do not share API keys, session cookies or Meta credentials between organizations.
• Do not attempt to access another tenant's data or bypass authorization checks.
• Do not use the platform for restricted authentication flows without approval.

4. Regulated and high-risk use

Financial, healthcare, legal, employment, housing and political messaging can be subject to additional laws and Meta policies in each market. You must obtain any required licences, disclaimers and approvals. We may require additional information before enabling a use case and may decline business in a jurisdiction where we cannot support it.

5. Enforcement and reporting

We may investigate suspected violations, request information, throttle traffic, suspend a connection or terminate an organization. We may act immediately where there is risk to recipients, the platform or Meta's systems, and may report unlawful conduct to authorities where required. We are not obliged to monitor all content, but we may review content when investigating a report or security incident.

Report abuse, phishing or policy violations through the support contact on this site. Include message identifiers, sender numbers and a description. Good-faith reports will be reviewed and handled confidentially where possible.